Renovation is an opportunity to develop user’s operations

Renovation is an opportunity to develop user’s operations

The user-oriented renovation concept is a new approach for repairing and remodeling offices or learning facilities. The idea is not just manage project costs, but add value to the user by contributing to customer’s operations and values. This means changes to the traditional project process and commercial model, as well as engaging users in design development.


In user oriented renovation, a parallel project is executed at the same time with the factual renovation, where user operations are developed. Both aspects are integrated in design phase, which can be described with a development cycle (see the headline picture). It means that an optimal solution is seeked in co-operation with project parties through iteration.

The two aspects of user oriented renovation are:

  1. The user process; the visions and needs of users are defined and set as targets for the whole project. While the renovation proceeds, users are prepared to use the new facilities (for example by taking new learning methods in use in a school).The commencement and aftercare processes are implemented in such way that the added value to the user is all the time in focus.
  2. The factual renovation process and commercial model; phases, tasks and responsibilities of the project, co-operation model and contract framework including incentives.



The method was partially tested in Consti’s own office renovations, where two business units moved to new facilities. The final test was in SLK House (Opetustalo) in Pasila.

Although the concept has thus far been applied only partially, the basic idea is sound and developed tools have been used in other projects.  The concept and presentation material made in project have been very beneficial in customer negotiations and brought also new business.

Future Opportunities

The results are promising and the concept has awakened interest in customers. Main hindrance seems to be that necessary changes to traditional building process are hard to implement, and traditional process leads to traditional result. Few customers see a facility renovation as not just a cost, but also an opportunity to create value for the user. This value should be easier to measure in money, which might cause the focus to shift from costs to value.

The concept will be used and further developed in upcoming projects.

RYM Program

Indoor Environment


Consti Group

University Properties of Finland Ltd

Conbalance Oy

Aalto University

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